Complaints handling

It is important that you feel comfortable with your midwife. Being pregnant is exciting enough. That is why we do our utmost to ensure that the supervision of your pregnancy, delivery and maternity bed runs as smoothly as possible.
We attach great importance to quality of care. To guarantee quality, we regularly attend refresher courses, we are a member of our professional organization (the KNOV) and we are registered in the quality register.

It is nice if the contact with the midwife is professional and pleasant. However, it is possible that you have a complaint.
1. Discuss your complaint with your midwife
Do you have questions? Or doubts? Are you dissatisfied with something? Tell us. We are happy to take the time to talk to you calmly. We hope to be able to solve the problem by talking to each other.
2. Engage our complaints officer
Can't figure it out with us? Or do you want help submitting a complaint? Please contact the complaints officer of CBKZ (Central Bureau for Complaints Management in Healthcare). She (or he) is impartial, works independently and is happy to help you with support and advice. The complaints officer also mediates in finding a solution. Everything you tell the complaints officer is confidential.

The external complaints officer of the CBKZ can be reached by telephone from Monday to Friday (from 09:00 to 12:00 and from 13:00 to 16:30) via 088 - 0245123. You can also send an email to complaintsverloskunde@cbkz.nl.
For more information, visit www.klachtverloskunde.nl

The midwife will try to deal with your complaint within six weeks, possibly together with the complaints officer.

If you cannot resolve the matter with the obstetrician and the mediation of the complaints officer, you can submit the complaint to the Disputes Body for Obstetrics. This independent body investigates and assesses whether your complaint is justified. It will make a binding decision on this.
For more information, visit the website of the Disputes Body for Obstetrics.